Grievance Redressal Officer | Customer Support & Complaint Resolution

Grievance Redressal Officer

Compliance Desk RBI & IRDAI aligned

Anurag Sharma

Grievance Redressal Officer

CitoWealth is committed to resolving customer concerns with transparency, clear communication, and regulatory discipline.

Call Officer Email

Contact Number +919371268999

Email Address citowealth.support@gmail.com

Working Hours Monday - Saturday
10:00 AM - 6:00 PM

Response Time Acknowledgement in 2 business days
Resolution within 7 working days

Office Address Office No. 4, Amba Krupa Building, Virar West - 401303, Maharashtra, India

How to raise a grievance: Share your full name, contact number, loan/policy reference number if available, and a short description of your concern by phone or email.

Escalation Channels

Loans - RBI

RBI Integrated Ombudsman

For unresolved loan grievances after 30 days, escalate free of charge through the RBI CMS portal or helpline.

cms.rbi.org.in 14448

Insurance - IRDAI

IRDAI Bima Bharosa

For unresolved insurance grievances, use Bima Bharosa or the official IRDAI grievance helpline.

bimabharosa.irdai.gov.in 155255